Note: I do not receive any goods, services, or money in exchange for my acknowledgement of any businesses or individuals. I just want to give credit where credit is due!
Today is the last post of my Monte Carlo night series of posts, and I wanted to acknowledge a great bit of customer service help that I got. I had never rented a dress before, and a friend of my recommended it, saying that someone she works with swears by it. How Rent the Runway works is this: you find a dress online that you like, you order your size and a “safety size” just in case it doesn’t fit, they send it to you, and you look fabulous at your event. The next day you pop it in the UPS envelope provided and you’re done!
I was thrilled with the dress I ordered. It came in the day before the event, and it even fit perfectly. Fast forward to the next day: after all of the appointments I detailed in the last few posts, I drove to the party around 5. When I hopped out, I had to walk across an unpaved path, and I went to gather up the end of my dress so as to not drag it in dust. Upon reaching for the back, I found that there was a stain in my dress. It was dusty-looking and mostly hidden in the fabric of the gown. I was in sheer panic mode. I know I’m clumsy, but I’m not usually not that bad; how on Earth could I have gotten something on this beautiful (rented) gown?
I emailed customer service once I had a second, and explained the situation. One minute later- I kid you not, sixty and some odd seconds later – I get an email back apologizing for the mixup and offering to refund my card once the dress is back in the warehouse. It was a feeling of relief akin to, oh, I don’t know, finding out you didn’t owe a few hundred dollars to a online dress retailer.
Long story short, I ignored the three inches of dress for the rest of the night, and I felt fabulous. Rarely, if ever, do I get the chance to put on a floor-length gown, so I was going to savor every minute of it. I walked around feeling like part Bond girl, part Miss America. And let’s face it, as a drama teacher, I know: costume is everything. I was happy to walk around playing my part.
Thanks, Rent the Runway! You kept my evening glamorous, despite the threat of stress.